Export Invoice Generator
A zero-rated export invoice with Incoterms, port details and shipping marks.
The polite follow-up when an invoice has gone quiet but is not yet a problem.
The result appears here
The Invoice Follow-Up Email Generator writes the message for the moment an invoice has gone quiet but is not yet a problem — assuming an oversight, asking a question rather than making a demand, and making paying trivially easy.
There is a specific moment, somewhere between a few days and two weeks after the due date, when an invoice has gone quiet but is not yet a problem. What you send then decides whether it becomes one.
The right message assumes an oversight, because it almost always is one. It asks a question — where has it got to, who handles payments — rather than making a demand, because a question is easier to answer than a demand is to comply with. It makes paying trivially easy, with the amount, the reference and a link right there in the body. And it does not apologise for asking.
This writes that message in several variants: to your usual contact, to an accounts payable address, to somebody who has gone quiet entirely, and as a short second follow-up when the first was not answered. Every version stays on the right side of the line between professional and apologetic, which is the hardest part to get right by yourself at nine at night.
Because it almost always is one.
A question is easier to answer than a demand is to comply with.
Your contact, accounts payable, someone gone quiet, or a second chaser.
Amount, reference and link, so nothing has to be looked up.
The line that is hardest to hold at nine at night.
Number, amount, the date it was sent and the due date.
Your contact, accounts payable, or somebody who has gone quiet.
Always. Never make somebody search their inbox for it.
Amount, reference and a link, in the body of the email.
From your own address, with the original email in the thread.
Three to seven days after the due date for a first follow-up. Sooner reads as impatient; much later lets the invoice slip into the next payment run and adds a month.
Reply to the original, so the invoice is already attached and the history is visible. Change the subject line to include the word overdue only once it genuinely is.
Assume an oversight, ask a question rather than make a demand, and make paying easy. Almost nobody is offended by "could you let me know where this has got to?"
Move up the ladder: copy the accounts payable address, then copy somebody senior, then send a firm reminder with a date. Silence is information — it usually means the invoice is not in front of anyone who can pay it.
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